I.Service Concept

Wise Creation has established a complete quality control system and after-sales service system, which covers the whole process of quality control from product design to after-sales service. Provide star-level service for manufacturers, and strive to provide customers with a full range of pre-sale, in-sale and after-sale services.
  1. Systematic management services
      24-hour professional consulting service network, providing customers with a series of services such as consulting and complaints at any time, hotline: 400 683 0755< /span>;
      Systematic service management process and supervision system to ensure efficient and high-quality services.
  ; 2. Standardized service
       In the whole service system, implement the certificate system for technical engineers;
       Standard service code of conduct.
  3. Full Location Tracking Return Service
        For every customer, Huisichuang will make a return visit, listen to service feedback, and track service quality;
        Establish a customer service file system to track services for a long time.
Second, service system
        1. Technical consultation: We provide24Hours Hotline:400 683 0755, there is a professional and efficient technical service team, providing technical advice, equipment selection, power capacity calculation and determination, power transmission and distribution and installation, commissioning, maintenance and other technical guidance Serve.
        2. On-site installation and debugging: After the equipment arrives at the user's site, according to the installation time determined by the user, our company will send professional technicians to the site to install and debug the power supply equipment purchased by the user , until the device operates normally.
        3. Product Warranty and Maintenance: The company has established user files for all customers, and provides one-year warranty service and lifetime maintenance service for all power supply equipment sold from the date of user acceptance . During the warranty period, under the condition that the use environment and conditions of use are met and the operation is in accordance with the specifications, if the power supply equipment fails or the device is damaged and other unexpected situations, the fault will be repaired, and the damaged device will be replaced free of charge. Spare parts and labor are free. During the warranty period, once the equipment fails, we will respond to support in the fastest way after receiving user feedback. We promise:Response within 48 hours. The company still provides life-long maintenance services for the power supply equipment provided after the warranty period determined in the contract ends.
        4. Technical training: We will provide on-site training for users when commissioning, so that users' equipment users can operate the equipment independently, use and maintain it normally. If users need professional technical training or advanced technical seminars, our company can make unified arrangements according to user requirements.